Responsible Gambling Policy

We are committed to safer, controlled play and to protecting our players. We promote responsible gambling as part of everyday account management and provide clear tools and guidance so you can stay in control. If you ever feel play is becoming a problem, we encourage you to use the tools below and to seek support.

Player protection principles

We put player safety first by keeping gambling voluntary and time-limited. We aim to prevent harm through transparent rules, fair play, and proactive monitoring. We respect your choices and support measures that reduce risk while you play.

Activity-control tools

You can manage your activity directly from your account. Controls are immediate and simple to set, and we apply them without judgement. We also review account activity and may intervene if we see signs of harm.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you place on your account. Limits take effect immediately once saved. If you need a temporary increase, request it through support and expect a cooling-off period before higher limits apply.

Loss limits

Loss limits let you cap net losses over a chosen period. These are separate from deposit limits and help you manage overall spending. You can lower or raise loss limits via your profile, with changes taking effect immediately or after a short delay for safety.

Time limits and session reminders

Use session time limits and reality checks to keep track of play. You can set reminders at regular intervals and choose enforced breaks after a set session length. These options are available in your account settings and are a practical way to step back when needed.

Self-exclusion and account breaks

If you need a longer break, choose self-exclusion for a set period or request permanent account closure. Self-exclusion options range from short cooling-off periods to longer closures. Once active, exclusions are enforced immediately and account access is restricted.

Signs of problematic behaviour

Look out for common warning signs: difficulty stopping, borrowing to fund play, neglecting responsibilities, chasing losses, mood changes linked to gambling, or spending more time and money than intended. Early recognition makes it easier to act.

Tips for maintaining control

Practical steps include setting budgets and limits, scheduling play time, avoiding gambling when stressed or impaired, keeping separate funds for essentials, and reviewing your activity regularly. Use the account tools to enforce the limits you set.

Professional help and support organisations

If you need expert support, contact organisations such as GamCare, GambleAware or Gamblers Anonymous UK. These services offer confidential advice, support lines and local resources. If you would like assistance using our tools or arranging self-exclusion, contact our support team and we will help you through the process.