User Terms and Conditions

These Terms and Conditions explain the rules for using CryptoLeo Casino’s platform and the services made available through it. They set out the relationship between us and you when you register, access an account or use platform features. Please read them before using the platform. If you do not agree to these terms, do not create or use an account.

1. Account responsibilities

You are responsible for keeping your login details private and for activity carried out through your account. Tell us promptly if you suspect someone else has accessed it. Your account details must be accurate and kept up to date. You may not open or use more than one account per person, household, IP address or device. We may review accounts and take action where we identify duplicate accounts, inaccurate details or activity that breaches these terms.

Account verification may be required, including before a withdrawal. We may ask for identity documents, proof of address or other information needed to check account details and transactions. Withdrawal checks may delay processing while we review the information provided. You must respond to reasonable verification requests before we can complete those checks.

2. Eligibility and access

You must be at least 18 years old and legally permitted to use the platform where you are located. CryptoLeo Casino does not accept players from the United Kingdom. The platform is not licensed by the UK Gambling Commission, and these terms do not represent that UK players may register or use the services. Do not access the platform if you are in a restricted location or otherwise ineligible.

We may refuse registration, restrict access or close an account if eligibility cannot be confirmed or if the information supplied is incomplete or inaccurate.

3. Acceptable use

Use the platform only for personal, lawful purposes and in accordance with these terms. You must not interfere with its operation, attempt to access another person’s account, use the platform for fraud, or exploit errors, technical faults or promotional offers. You must not use multiple accounts or coordinate activity to obtain an unfair advantage.

We may investigate account activity and, where appropriate, restrict access, suspend an account or withhold relevant funds while a review is carried out. We may close an account if we reasonably believe these terms have been breached.

4. Bonuses and promotions

Each promotion is subject to its own displayed rules, including any eligibility criteria, wagering requirements, expiry periods, game restrictions and maximum bet limits. Check those details before opting into or using an offer. Unless a promotion states otherwise, offers cannot be combined and are limited to one per eligible person or household.

We may cancel or remove a promotion, bonus balance or associated winnings where the offer has been used in breach of its rules or these terms. General promotion details do not replace the specific terms shown for an active offer.

5. Deposits and withdrawals

Payment methods, minimum amounts and processing information are shown in the account cashier and may depend on availability. You must use a payment method that you are authorised to use. Deposits and withdrawals may be subject to verification and security checks. We may request further information before processing a withdrawal, and processing times can depend on the payment method and completion of those checks.

Account limits may be available through your settings. You are responsible for reviewing the payment details entered before confirming a transaction.

6. Disputes and account queries

If you have a question or wish to raise a dispute about your account, activity or a transaction, contact our support team through the available platform channels. Provide enough information for us to identify the issue. We will review the information and may ask you for further details. Keep your account records and relevant transaction information while a matter is being reviewed.

7. Changes to these terms

We may update these terms to reflect changes to the platform, its services or the rules that apply to its operation. The latest version will be made available on the platform with its effective date. You should review it periodically. Continued use after updated terms take effect means you accept them. If you do not agree to a change, stop using the platform and contact support about your account.