For questions about your account, payment queries, technical issues or general feedback, our support team is ready to help. Choose the contact channel that suits your enquiry and include your username where relevant, so we can direct your message to the right team. Customer support is available around the clock for account assistance. For general or affiliate enquiries, please use the relevant email address below. Our team will respond as soon as possible during its stated working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0832 |
| Working hours | Customer support: 24/7; enquiries: Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details, account ID, and any attachments or screenshots to speed verification. If your request is urgent, indicate this in the subject and we will prioritise it where possible to avoid delays.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Simple requests via live chat are usually handled within minutes, while email cases and verification queries typically get a reply same day. Complex issues such as KYC checks, payment investigations or security reviews may take several days depending on their nature, and we'll keep you updated at every step.
Feedback
Have an idea for making CryptoLeo easier to use? Share your feedback, suggestions or any issues you have noticed through our support channels. We review feedback carefully and use it to improve the website and our service, from game navigation to payment information. Your input helps us make the experience clearer and more convenient for everyone.