Privacy Statement

This Privacy Policy explains how CryptoLeo Casino collects, uses and protects personal information when you use our services. We describe what data we hold, why we need it and how you can manage your privacy choices. We aim to be clear about the information we collect and the safeguards we use to keep your data secure.

Types of data we collect

We collect several categories of information to operate accounts, process transactions and provide support. This includes personal data you provide directly, technical information from your device and transactional records of your activity.

Personal data

Personal data includes information you give us when you register or contact us. Typical items are name, date of birth, email address, postal address, telephone number and identity documents where verification is required. We also store account credentials and preferences you set in your profile.

Technical data

Technical data covers information automatically collected when you use our site or app. This includes IP address, device type, browser version, operating system, device identifiers, and log data such as pages viewed and time spent. We may collect geolocation data if you grant permission.

Transactional data

Transactional data relates to payments and account activity. This includes deposit and withdrawal records, currency used, timestamps of transactions, game or service usage and records of customer support interactions. Payment method details are handled in line with our payment partners' requirements.

How we use your information

We use data to create and manage your account, process deposits and withdrawals, verify identity, detect and prevent fraud, and comply with legal obligations. We also use information to provide customer support, perform security checks and improve our services. Where permitted, we may use anonymised data for analytics.

Data protection practices

We apply technical and organisational measures to protect personal data. These include encryption in transit, access controls, regular security reviews and secure storage. Access to personal information is limited to authorised staff and third parties who need it to provide services on our behalf.

Cookies and tracking technologies

We use cookies, local storage and similar technologies to remember preferences, enable secure logins, measure site performance and support analytics. You can manage cookie settings via your browser or the cookie banner. Third-party services used for analytics or advertising may use their own tracking tools.

User rights

You have rights to access the personal data we hold about you, request correction of inaccurate information, and ask for restriction or erasure subject to legal and operational limits. You can object to certain processing activities and request transfer of your data where applicable.

Access, correction and deletion

To access, correct or request deletion of your personal data, contact our support team. We will verify your identity before fulfilling requests and will explain any reasons we cannot comply. Some data may be retained to meet legal, tax or fraud prevention obligations.

Information sharing and third parties

We may share data with third parties where necessary to provide services, for payments processing, identity verification, fraud prevention and regulatory compliance. We only share the minimum required information and work with partners who adhere to appropriate data protection standards.

Privacy policy updates

We may update this policy from time to time. Significant changes will be communicated through our website or by email where we have provided contact details. Please check this page periodically to stay informed about how we handle personal information.

Contact

For questions about this policy or to exercise your rights, contact: [email protected].